Shipping Policy

We aim to provide all customers with a smooth and reliable delivery experience.
Please read the following information carefully before placing your order.

Order Processing

All orders are processed and shipped within 1–3 working days (Monday to Friday).
You will receive a tracking number by email as soon as your order has been dispatched.

Please note that we do not process or ship orders on weekends or public holidays.

Order Cut-Off Time

Orders placed before 05:00 PM London time (GMT+1) are processed the same business day.
Orders placed after this time are processed on the next working day.

Transit Times

Estimated delivery times by destination:

Destination Shipping Method Estimated Delivery Time Cost
United Kingdom Standard Shipping 5 – 12 Business Days FREE

All parcels include a tracking number and delivery confirmation.

Carriers

We work with trusted global logistics partners, including:

  • DHL

  • FedEx

  • UPS

  • YunExpress

  • 4PX

  • Royal Mail

Your carrier may vary depending on location and service availability.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.
You can also track your order at any time using your order number or tracking number on our order page

Important Notes

  • Delivery times listed above are estimates and may vary due to factors beyond our control, such as customs clearance, courier delays, or weather disruptions.

  • Business days refer to Monday–Friday, excluding public holidays.

  • Orders are dispatched directly from our international warehouse in Asia.

We appreciate your patience and understanding in case of any delays.

Customer Service

If you have any questions regarding your order or delivery, our customer support team is here to help.

📧 Email: info@sophia-avenue.com

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM

Saturday - Sunday: 11:00 AM – 4:00 PM

Business Information

Business Address:

Registered Business Name: MdBeats
Chamber of Commerce (KvK) Number: 78147271
VAT Number: NL003293009B81
Business Address: Meidoornstraat 11, 4021 XR Maurik, The Netherlands
Email: info@sophia-avenue.com

Sophia-Avenue is a trading name of MdBeats

Warehouse Address:
Country: China
Province: Zhejiang
City: Jinhua
County: Yiwu
Town: Suxi Town
Address: No. 409, Suxi Avenue
Postal Code: 322009